Privacy Policy

1. Who we are

solimpeks.ai is operated by Solimpeks Solar Enerji Sistemleri San. ve Tic. A.Ş. (Konya, Türkiye) — the manufacturer behind the Solimpeks and Varmeks brands. Contact: info@solimpeks.com.

2. What we collect

• AI chat questions.Questions you send to the AI assistant are processed by Anthropic's Claude API to generate answers and stored by us to improve the product knowledge base. Don't include personal data you don't want processed.
• Account data. If you sign in (email or Google via Supabase), we store your email and the profile details you choose to add (name, company, country, phone, sector).
• Partner / contact enquiries. Details you submit through the partner form are delivered to the Solimpeks sales team so we can respond to you.
• Your conversations with the assistant.Your questions and the assistant's answers are stored with your account so we can follow up on your request and improve our answers.
• First-party analytics. With your consent, we record simple, first-party usage events (page path, interface language, which tool was used) to improve the site. No advertising cookies, no third-party trackers.

3. Cookies

We use strictly necessary cookies for sign-in sessions (Supabase auth) and alocale cookie to remember your language. Analytics only runs after you accept it in the consent banner and stores your choice locally in your browser.

4. Processors we rely on

We work with a small number of service providers for hosting, authentication and database, AI responses, e-mail delivery and our internal CRM. Each processes data only to provide its service to us; a current list is available on request.

5. Your rights

Under GDPR and the Turkish KVKK you may request access, correction or deletion of your personal data at any time. Write to info@solimpeks.com and we will respond within the statutory period.

6. Retention

Account data and your conversations are kept while your account exists. Lead enquiries are kept as long as needed for the business relationship.